Listen and be responsive to customer needs
Anticipate customer needs and recommend solutions as new products are
developed
or the business environment changes
Cost effective – recommend and implement the “right” solution, not the priciest or state-of-the-art (unless needed)
Integrity - follow through on commitments and communicate progress on a regular basis
Trustworthy – protect the customer’s proprietary information; be trusted with
the “keys to the kingdom”
Honesty – tell the customer upfront how much the service will cost. No hidden
charges and no surprises.
I realize that communicating with a customer is more important than just fixing a computer. You will likely know the cost of my service before you even contact me, since most of my services are flat rate pricing. This means that if I get stumped and can’t figure something out, it comes out of my pocket, not yours.
I am estatic take your phone calls 24/7 - seven days a week.
John Concannon
Park City Computer Guy
